How we handle your information

We collect the information you submit in a vehicle inquiry, including your name, email, phone number, contact preference, message, financing interest, and trade-in interest.

Contact-form submissions may include your contact details, selected subject, title, description, consent time, delivery status, and staff resolution status.

We use inquiry information to route and respond to your request, protect the marketplace, maintain records, and improve the service. Relevant inquiry details may be shared with the dealer associated with that vehicle.

Location search uses your browser-provided coordinates to filter nearby inventory. We do not request location until you choose the location-search button.

Mapbox may process map requests and approximate location information when map or nearby-search features are used. Session cookies are used for security, form confirmations, staff authentication, and checkout recovery.

Google reCAPTCHA processes technical information under Google's own privacy terms to help prevent automated abuse. We do not ask buyers to submit Social Security, banking, or credit-card information in inquiry messages.

When you purchase a report, Stripe processes payment details. We retain the purchase status, amount, buyer email, report access token, and transaction reference, but the marketplace does not store complete payment-card numbers.

Vehicle-history information is obtained from the identified report provider. We retain provider responses, report status, retrieval dates, and buyer ratings to deliver reports, resolve problems, maintain records, and improve the service.

Operational records may include email-delivery results, access times, download counts, security events, and limited technical information used for abuse prevention. We do not sell buyer contact information.

Information is retained only as long as reasonably necessary for active inquiries, support, fraud prevention, payment records, legal obligations, and marketplace operations. Closed leads and resolved support requests are eligible for scheduled removal or anonymization.

You may contact us to request correction or deletion of eligible information, subject to fraud prevention, payment, legal, security, and recordkeeping requirements.